Refund policy

All Terrible Purchase clothing is printed to order. Please check product descriptions and size guides carefully before placing your order

Returns

If you change your mind or order the wrong size, you must contact us within 14 days of receiving your order

Items must be returned unworn, unused and in their original condition. Customers are responsible for return postage unless the item is faulty, damaged or incorrect

We do not offer direct exchanges. If you would like a different size, colour or design, please return the original item and place a new order

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrectly printed or you receive the wrong item, please contact us with:

• Your order number
• A brief description of the issue
• Clear photographs showing the problem

Once reviewed, we will arrange a replacement or refund where appropriate. You will normally not need to return a damaged, faulty or incorrect item

Refunds

Approved refunds will be issued to your original payment method. Please allow several working days for your bank or payment provider to process the refund

Before Returning Anything

Please do not send anything back without contacting us first. We will provide return instructions where required.

For all returns, refunds or order issues, contact info@terriblepurchase.com

Your Rights

Nothing in this policy affects your statutory rights under UK consumer law