Refund policy

At Terrible Purchase, all products are made to order once you place your order. This helps reduce waste and ensures each item is produced specifically for you.

Because of this, we do not accept returns for change of mind, including where:

The incorrect size was ordered

The incorrect colour or design was selected

You have changed your mind after purchase

We strongly recommend checking product descriptions and size guides before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:
info@terriblepurchase.com

When getting in touch, please include:

Your order number

A brief description of the issue

Clear photographic evidence of the problem

Once reviewed, we will assess the issue and, where appropriate, offer a replacement or refund.

In most cases, you will not be required to return the item, as issues are handled digitally using the evidence provided.

We’ll always do our best to make things right.

Returns

As all items are made to order, we do not operate a standard returns process.

If you experience an issue with your order, please contact us first and we will resolve it as outlined above.

Refunds

If a refund is approved, it will be issued to your original payment method. Please note that it may take several working days for your bank or card provider to process the refund once it has been issued.

Contact Us

If you have any questions about your order, please contact:
info@terriblepurchase.com

Your Rights

This policy does not affect your statutory rights under UK consumer law.