FAQ

Frequently Asked Questions

👕 Are your products made to order?
Yes! All of our items are made to order, which means we only print your item once you’ve placed your order. This helps reduce waste and overproduction 🌱

⏳ How long does production take?
Production usually takes 3–7 business days before your order is dispatched.

🚚 How long does shipping take?
United Kingdom: 2–3 business days after dispatch 🇬🇧
International: 10–30 business days after dispatch 🌍
Shipping times may vary slightly due to courier or customs delays.

📦 Do you ship internationally?
Yes! We ship worldwide 🌎
Please note that any customs or import fees outside the UK are the customer’s responsibility.

🔍 How do I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details so you can follow your parcel every step of the way.

↩️ Can I return or exchange my order?
Because our items are made to order, we can’t accept returns or exchanges unless your item arrives damaged or incorrect.
If there’s an issue, contact us and we’ll make it right 👍

📩 How can I contact you?
You can reach us anytime at: info@terriblepurchase.com
We’ll get back to you as soon as possible.